Customer Experience Specialist

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HealthWorks, based in the heart of Chicago, improves lives by providing outstanding health and wellness products and experiences for Medicare recipients. Founded in 2018, HealthWorks is culture driven, has been growing rapidly and doubled in size in the last year alone.

A Customer Experience Specialist seizes every opportunity to create an exceptional service experience by using empathy and displaying a passion for customer service, while also providing operational support to the organization. From helping our members with billing inquiries, to handling customer questions and solving problems, our Customer Experience Specialist are inspired to meet the challenges of providing first-class support.

We encourage our team members to find their passion and pursue it, so a career in Customer Experience is frequently the launching pad for a rewarding journey at HealthWorks.

• Be brand ambassadors for HealthWorks by embodying our purpose and principles.
• Build a strong foundation of health insurance for consumers nationwide.
• Learn the “ins” and “outs” of insurance policies.
• Gain experience in a fast-paced, high volume environment.
• Contribute to our team culture based on empathy and service to others.
• Kick-start a meaningful career with a fast-growing company.
• Delivering an unparalleled service experience that fuels organizational growth and the engagement of our members.
• Create a consistent, courteous, and efficient customer experience.
• Helping to safeguard our member’s happiness and well-being by mitigating questions and solving problems.
• Serving as a service expert who can easily navigate complex inquiries and billing support.

• Detail oriented, process oriented, and capable of prioritizing multiple tasks.
• Have great listening and communication skills through both phone and email.
• Demonstrate integrity, empathy, urgency and can quickly establish trust & credibility.
• Passionate about customer service.
• Can work independently but thrive in a collaborative atmosphere, exhibiting team spirit and enthusiasm.
• Have established a professional profile that demonstrates the ability to work in a fast-paced environment where multitasking and organizational skills are required.
• Interested in joining a fast-growing and innovative company with a fun culture.

• Paid Time Off
• High earning potential for bonuses
• Commuter Benefits
• Company Health Plan
• Dental and Vision
• Long Term and Short Term Disability
• Basic and Voluntary Life Insurance
• 401K benefits 
• Professional growth opportunities
• Generous employee referral bonuses
• Competitive team within a fun and supportive work environment
• Team outings, company sponsored events and sporting activities